Boosted Athlete – Fulfillment Policy

Last Updated: December 1, 2025

At Boosted Athlete (“we,” “our,” or “us”), we are committed to delivering a consistent, reliable, and timely experience for all customers. This Fulfillment Policy explains how orders, services, and digital products are processed, delivered, and supported.

1. Order Processing

A. Processing Times

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Customized or special-order items may require additional processing time, which will be disclosed at checkout or upon request.

B. Order Confirmation

After placing an order, you will receive a confirmation email containing:

Order details

Payment verification

Estimated delivery or access instructions

If any information appears incorrect, please contact us immediately.

2. Fulfillment of Physical Products (If Applicable)

A. Shipping

Shipping times vary based on location and selected shipping method.

Standard shipping typically takes 3–10 business days within the U.S.; international shipping may take longer.

Shipping fees, if any, will be displayed during checkout.

B. Tracking

Once your order ships, you will receive a tracking number via email (if available for your selected shipping method).

C. Delivery Issues

We are not responsible for delivery failures caused by:

Incorrect or incomplete shipping addresses

Carrier delays

Customs or import restrictions

Please contact us if your package is missing, damaged, or delayed; we will help resolve the issue.

3. Fulfillment of Digital Products (If Applicable)

For products such as online programs, training plans, e-books, or downloadable content:

A. Delivery Method

Digital products are delivered via:

Email download link

Secure account portal

Direct digital download at checkout

Delivery is typically instant, but may take up to 24 hours depending on processing systems.

B. Access Issues

Contact us if:

You did not receive your digital product

Your link expired

You’re experiencing access errors

We will reissue or restore access promptly.

4. Fulfillment of Coaching, Memberships & Subscription Services (If Applicable)

A. Service Activation

Access to coaching services, subscription content, or memberships will be provided via:

Email instructions

Account login information

Scheduled onboarding messages

Activation typically occurs within 24 hours of purchase.

B. Scheduling

Coaching calls, evaluations, or training sessions are scheduled based on:

Availability

Program guidelines

Member tier or package purchased

C. Missed Sessions

Missed sessions may be forfeited unless rescheduled in advance in accordance with program rules.

5. Pre-Orders and Backorders

When products are unavailable or offered as pre-orders:

Estimated fulfillment dates will be clearly provided.

Delays will be communicated via email.

You may request a cancellation if the new timeline does not meet your needs.

6. Order Changes and Cancellations

A. Before Fulfillment

You may request to change or cancel an order before it has shipped (for physical items) or before digital access has been delivered.

B. After Fulfillment

Once an order has shipped or a digital product has been accessed, cancellation may not be possible.
Refund eligibility will depend on our Refund Policy.

7. Customer Support

For questions regarding your order, delivery status, or access issues, contact:

Email: [email protected]
Response Time: Typically within 24–48 hours

8. Policy Updates

We may update this Fulfillment Policy at any time. Changes will be posted with an updated “Last Updated” date. Continued use of our services constitutes acceptance of any changes.